The information presented on this site should not be construed as personal medical advice or instruction. You should consult appropriate health professionals on any matter relating to your health and well-being. The information provided here is believed to be accurate and sound, based on the best information available to the authors, but readers who fail to consult appropriate health authorities or do not comply with health recommendations from a qualified healthcare provider assume the risk of any injuries. The publisher is not responsible for errors or omissions.
All information, research and clinical material published by BridgeHealth, Inc. (BridgeHealth) is for informational purposes only. Readers are encouraged to confirm the information contained herein with other sources. Traveling patients and consumers should review the information carefully with their professional health care provider. The information is not intended to replace medical advice offered by physicians. BridgeHealth will not be liable for any direct, indirect, consequential, special, exemplary, or other damages arising therefrom. BridgeHealth does not perform the procedures listed on their websites. The email communications you receive do not replace a consult with a qualified physician.
BridgeHealth is an organizer and facilitator for medical-services providing customized healthcare services including medical treatment, accommodation arrangements, nursing and physician referral services for plan members and does not control or operate any hospital, hotel or any other service provider and have no control on the service provided by the hospital, hotel or any other service provider. We use a variety of security measures to maintain the safety of your information. All information we collect is stored in encrypted form in a secure database which is protected by a firewall and hosted in a high security operating environment that is monitored 7 x 24 and not accessible by the public. We use secure socket layers (SSL) encryption for all credit card transactions that we process and whenever we transfer registration data.
This policy statement has a version number and date. If we change the policy, we will also change the version number and date so users can tell that a change has been made. We may make minor changes from time to time as our services change, as our relationship with other partners develops, and as the Internet evolves. If we plan to make a significant change in the way in which we collect, use, or disclose personal information, we will notify registrants of the change.
Patients’ Rights and Duties
Effective and seamless medical travel requires collaboration among clients, patients, physicians, and other healthcare professionals each step of the way. Open and honest communication, respect for personal and professional values, and sensitivity to differences are crucial. BridgeHealth strives to respect the rights and responsibilities of clients, patients, their families, physicians, and other caregivers, including patient decision-making regarding treatment and all aspects of care. We are sensitive to cultural, racial, linguistic, religious, age, gender, and disability matters.
With this in mind, BridgeHealth presents its Patient’s Rights and Duties with an aim toward maximizing effective care and support of BridgeHealth’s partner hospitals, medical staff, employees, and patients.
As a BridgeHealth client and traveling patient you have the right to:
- Receive clear, concise, and timely information about rights and duties, as well as the proper way to exercise them.
- Be informed of the first and last names, professional degree, and position occupied by the health staff providing care.
- Have all the necessary information required to give consent or deny authorization to receive a specific procedure or medical treatment.
- Receive, without any distinction whatsoever, dignified treatment: respect, consideration, and courtesy.
- Receive information with due diligence and efficiency.
- Accept or reject quotes and treatment plans.
- Have access to their files and receive a copy of the same, or authorize a third party access to their files by giving them respective legal authorization.
- Demand respect for the confidential nature of clinical history and all information concerning illness except when, by special law, notification must be made to health authorities.
- A timely, thorough and documented process for registering complaints.
- Receive a detailed statement of account with an explanation of all expenses incurred during treatment.
- Receive visits from family members or friends if desired, as long as health condition permits and visits are within established hours.
As a BridgeHealth client and traveling patient you have the duty to:
- Provide the most complete information possible on your state of health, previous illnesses, hospitalization stays, medications, or other conditions concerning your health.
- Participate in decisions about your choice of providers.
- Understand and comprehend what may happen if you refuse to follow health care instructions.
- Speak to your doctor or other health specialist if you wish to change doctors, specialists, or hospitals.
- Ask the doctor or health specialist when you do not understand information or instructions.
- Show respect and consideration to the staff providing you with care.
- Follow internal rules concerning smoking, noise, and visitor regulations in BridgeHealth provider facilities.
- Understand that the health services you receive must be paid for, and be willing to follow the established account payment procedures.
- Communicate as soon as possible any difficulties with paying for the services received.